Customer Success Associate Responsibilities
Serve as the lead point of contact for all customer account management matters to upselling subcription plan for SME's users
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Become a trusted advisor to our clients and ensure they are successful on our platform
Maintain high levels of customer engagement (including on-site metings) with a focus on customer satisfaction and loyalty
Provide on-the-spot onboarding and training to customers
Proactively spot and correct any issues that could affect customer satisfaction or retention
Faciliate periodic reviews with customers, determining new requirements and further success through engaging and consultative discussions
Continually gather provide input on product roadmap
Customer Success Associate Requirements
Bachelor's Degree in Accounting, Finance, Banking, Management or related field
At least have 1 years of progressive experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role or customer facing role that experience in upselling subscription plan
Experience in a SaaS, software, product-centric or payments business nice-to-have
Experience working with SME, Retail, Distributors is a plus
Having background of bank lending is nice to have
Prior experience in Customer Success or Equivalent history of increasing customer satisfaction, adoption and retention
Willing to work shifting and weekend
Ability to understand and explain accounting aspects within IT solution base
Friendly and pleasant voice
Comfortable working in a dynamic environment where change is a norm
Excellent problem-solving abilities and consultative skills
Diplomacy, tact, and poise under pressure when working through customer issues
Strong team player but still a self-starter
Thrives in a multi-tasking environment and can adjust priorities on-the-fly
Willing to work at Sunter Agung, Jakarta Utara (staying near the Sunter area is a plus)