Customer Service Associate Responsibilities

    • Become a trusted advisor to our clients and ensure they are successful on our platform

    • Maintain high levels of customer engagement (including on-site metings) with a focus on customer satisfaction and loyalty

    • Provide on-the-spot onboarding and training to customers

    • Proactively spot and correct any issues that could affect customer satisfaction or retention

    • Faciliate periodic reviews with customers, determining new requirements and further success through engaging and consultative discussions

    • Continually gather provide input on product roadmap

    Customer Service Associate Requirements

    • Bachelor's Degree in Management, Marketing or related field

    • 1 years of relevant experience

    • Prior experience in Customer Success or Equivalent history of increasing customer satisfaction, adoption and retention

    • Willing to work shifting and weekend

    • Excellent problem-solving abilities and consultative skills

    • Loves working with client and thrives on customer satisfaction and loyalty

    • Outstanding communication and presentation skills; ability to present to C-level executives

    • Diplomacy, tact, and poise under pressure when working through customer issues

    • Strong team player but still a self-starter

    • Thrives in a multi-tasking environtment and can adjust priorities on-the-fly

    • Willing to work shifting

    • Willing to work at Sunter Agung, Jakarta Utara

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