Job Requirement

  • Bachelor's Degree in Management, Marketing or related field
  • Have 2-4 years relevant work experience as a Business Analyst and Accounts Manager especially on Customer Engagement project.
  • Minimum Bachelor degree holder.
  • Excellent communication, problem solving, and project management skill.
  • Data-driven and has experience on csv/xls data processing.
  • Enjoyed fast-paced environment and keep exploring something new.
  • Has good English for both verbal and written.
  • Willing to work at Sunter Agung, Jakarta Utara

Job Description

  • Responsible to provide insight based on quantitative and qualitative data gathered from the existing & new user and also working towards improvement of Customer
  • Activation and Customer Journey to ensure everything is on its right track.
  • Create end-to-end Customer Journey and establish program to improve Customer Activation and Experience.
  • Cultivating, processing, and presenting both quantitative and qualitative data into insightful analysis for decision making.
  • Turning insight into action plan that would be useful for Customer Engagement improvement and liaise action plan with related party.
  • Tracking all action plan and strategic project related to Customer Activation and monitoring post-implementation result.