- Bachelor's Degree in Management, Marketing or related field
- Have 2-4 years relevant work experience as a Business Analyst and Accounts Manager especially on Customer Engagement project.
- Minimum Bachelor degree holder.
- Excellent communication, problem solving, and project management skill.
- Data-driven and has experience on csv/xls data processing.
- Enjoyed fast-paced environment and keep exploring something new.
- Has good English for both verbal and written.
- Willing to work at Sunter Agung, Jakarta Utara
- Responsible to provide insight based on quantitative and qualitative data gathered from the existing & new user and also working towards improvement of Customer
- Activation and Customer Journey to ensure everything is on its right track.
- Create end-to-end Customer Journey and establish program to improve Customer Activation and Experience.
- Cultivating, processing, and presenting both quantitative and qualitative data into insightful analysis for decision making.
- Turning insight into action plan that would be useful for Customer Engagement improvement and liaise action plan with related party.
- Tracking all action plan and strategic project related to Customer Activation and monitoring post-implementation result.